We want you and your pets to be completely satisfied with your purchase. If you are not satisfied, we offer returns and refunds under the following terms:
🍃 Eligibility for Returns
- Returns must be initiated within 30 days of delivery.
- Products must be unopened, unused, and in their original packaging.
- Damaged, defective, or incorrect items are eligible for return regardless of usage.
🍃 How to Initiate a Return
- Contact our customer service team at Carolyn@thekingscrownofexcellence.org or 1-866-35CROWN (1-866-352-7696) to start the return process.
- Include your order number and reason for the return.
🍃 Refund Process
- Once the returned item is received and inspected, we will process your refund.
- Refunds will be issued via the original payment method within 7–10 business days.
- Shipping costs are non-refundable, except in cases of damaged or incorrect items.
🍃 Contact Us
For questions regarding returns or refunds:
